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Nursing Home

Heritage Hall West

61 Cooper St Agawam, MA 01001

Call (413) 786-8000 Directions

About Heritage Hall West

A detailed overview has not been provided. Contact the organization directly for current information.

Services & amenities

164 certified bedsYesResident or family council availableContinuing care retirement community

Quality measures

From CMS Care Compare — star ratings, staffing levels, and health inspection results reported for this facility. Ratings are out of 5 stars.

Care Compare star ratings

Overall rating 1/5
Health inspection rating 1/5
Quality measure rating 4/5

Staffing star ratings

Staffing rating 3/5
RN staffing rating 4/5
View all 50 measures
Reported RN staffing hours per resident per day
0.97109 hrs
Reported LPN staffing hours per resident per day
0.52993 hrs
Reported CNA staffing hours per resident per day
2.07823 hrs
Reported physical therapist staffing hours per resident per day
0.10612 hrs
Reported licensed staffing hours per resident per day
1.50102 hrs
Reported total nurse staffing hours per resident per day
3.57925 hrs
Expected RN staffing hours per resident per day
1.1034 hrs
Expected LPN staffing hours per resident per day
0.68607 hrs
Expected CNA staffing hours per resident per day
2.5254 hrs
Expected total nurse staffing hours per resident per day
4.31487 hrs
Adjusted RN staffing hours per resident per day
0.6576 hrs
Adjusted LPN staffing hours per resident per day
0.6411 hrs
Adjusted CNA staffing hours per resident per day
2.01923 hrs
Adjusted total nurse staffing hours per resident per day
3.34369 hrs
Inspection cycle 1: total health deficiencies
13
Inspection cycle 1: standard health deficiencies
9
Inspection cycle 1: complaint health deficiencies
4
Inspection cycle 1: health deficiency score
88
Inspection cycle 1: standard survey date
2014-07-29
Inspection cycle 1: health revisits
1
Inspection cycle 1: health revisit score
0
Inspection cycle 1: total health score
88
Inspection cycle 2: total health deficiencies
11
Inspection cycle 2: standard health deficiencies
11
Inspection cycle 2: complaint health deficiencies
0
Inspection cycle 2: health deficiency score
112
Inspection cycle 2: standard survey date
2013-08-19
Inspection cycle 2: health revisits
1
Inspection cycle 2: health revisit score
0
Inspection cycle 2: total health score
112
Inspection cycle 3: total health deficiencies
4
Inspection cycle 3: standard health deficiencies
4
Inspection cycle 3: complaint health deficiencies
0
Inspection cycle 3: health deficiency score
28
Inspection cycle 3: standard survey date
2012-11-05
Inspection cycle 3: health revisits
1
Inspection cycle 3: health revisit score
0
Inspection cycle 3: total health score
28
Total weighted health survey score
86
Facility-reported incidents
2
Substantiated complaints
1
Number of fines
1
Total fines
$11,603
Payment denials
0
Total penalties
1

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