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Nursing Home

Heritage Hall East

464 Main Street P O Box 348 Agawam, MA 01001

Call (413) 786-8000 Directions

About Heritage Hall East

A detailed overview has not been provided. Contact the organization directly for current information.

Services & amenities

123 certified bedsYesResident or family council availableContinuing care retirement community

Quality measures

From CMS Care Compare — star ratings, staffing levels, and health inspection results reported for this facility. Ratings are out of 5 stars.

Care Compare star ratings

Overall rating 1/5
Health inspection rating 1/5
Quality measure rating 2/5

Staffing star ratings

Staffing rating 3/5
RN staffing rating 4/5
View all 50 measures
Reported RN staffing hours per resident per day
0.78378 hrs
Reported LPN staffing hours per resident per day
0.68559 hrs
Reported CNA staffing hours per resident per day
2.23559 hrs
Reported physical therapist staffing hours per resident per day
0.11982 hrs
Reported licensed staffing hours per resident per day
1.46937 hrs
Reported total nurse staffing hours per resident per day
3.70496 hrs
Expected RN staffing hours per resident per day
1.09604 hrs
Expected LPN staffing hours per resident per day
0.61673 hrs
Expected CNA staffing hours per resident per day
2.46312 hrs
Expected total nurse staffing hours per resident per day
4.17588 hrs
Adjusted RN staffing hours per resident per day
0.53433 hrs
Adjusted LPN staffing hours per resident per day
0.92268 hrs
Adjusted CNA staffing hours per resident per day
2.22704 hrs
Adjusted total nurse staffing hours per resident per day
3.57633 hrs
Inspection cycle 1: total health deficiencies
13
Inspection cycle 1: standard health deficiencies
8
Inspection cycle 1: complaint health deficiencies
5
Inspection cycle 1: health deficiency score
80
Inspection cycle 1: standard survey date
2014-09-17
Inspection cycle 1: health revisits
1
Inspection cycle 1: health revisit score
0
Inspection cycle 1: total health score
80
Inspection cycle 2: total health deficiencies
7
Inspection cycle 2: standard health deficiencies
7
Inspection cycle 2: complaint health deficiencies
0
Inspection cycle 2: health deficiency score
32
Inspection cycle 2: standard survey date
2013-06-17
Inspection cycle 2: health revisits
1
Inspection cycle 2: health revisit score
0
Inspection cycle 2: total health score
32
Inspection cycle 3: total health deficiencies
0
Inspection cycle 3: standard health deficiencies
0
Inspection cycle 3: complaint health deficiencies
0
Inspection cycle 3: health deficiency score
0
Inspection cycle 3: standard survey date
2012-06-19
Inspection cycle 3: health revisits
0
Inspection cycle 3: health revisit score
0
Inspection cycle 3: total health score
0
Total weighted health survey score
50.667
Facility-reported incidents
2
Substantiated complaints
2
Number of fines
0
Total fines
$0
Payment denials
0
Total penalties
0

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