Oakwood Care Center

I am upset with the hospice organization for not following up on her accommodations and the hospice nurse for not physically seeing my mother’s medications when she went to check on her. They call it a “Tuck in Visit”. Another joke!! I am livid with the egregious medical care from Oakwood. Monday August 9th my mother went into Oakwood Care Center for a respite stay. She has lung cancer and dementia. She was supposed to have a private room due to the Covid epidemic. She left our home and arrived at Oakwood at approx 1:09 pm. Long story short, I called that evening at 6. That is when I found out that she was not in a private room but had a roommate. They gave me the room and bed number. I couldn’t get through for an hour and half! For some reason her phone wasn’t hooked up… I didn’t have contact with my mother until after 7:30 p.m. She was not acting like herself. The nurse took the phone and told me that I shouldn’t have sent her medications with her. I was told by Gilchrist to send the medications. What set me over the edge was learning that my mother had her medications in her possession for an undocumented length of time! In what universe is this a safe practice! At that point I decided I needed to get her out of there. I called the front desk and told them I was coming and to get her ready. I would be about 20 minutes. I got a call from someone at Oakwood in route asking me why I was taking her out. I told him that she should NEVER have had possession of her medications for any length of time! Also she should have had a private room. I told him I would be there in 5 minutes and he had better meet me outside. He was outside but sign of my mother. I told him to go get her now and again he asked why, again I told him why. I wasn’t allowed to go and help her pack. When he came to the door with her, she was using her walker. She is on oxygen 24/7. Two major issues here, she was using her walker and they didn’t have her in a wheel chair not to mention no oxygen! He never asked me for ID to prove I was who I said! I have no clue how long she had gone without oxygen that day. What I do know is that the woman that left her home that afternoon isn’t the same woman I picked up that night! It has been approx a week and a half. She is still traumatized about the brief visit! She kept trying to take care of her roommate because apparently the staff wasn’t doing their job. She told me that she tried so hard to take care of her all day but she was getting so tired that she couldn’t do it anymore. For a week my mother did more crying in her waking hours than anything else. She still tells me and asks about that poor ol soul that was in the room with her. I am also traumatized and livid that she went through this! I have yet to get any answers from Oakwood. I have left messages for the director of nursing and no response. Keep in mind that this is the abbreviated version of what all happened. To sum things up, I wouldn’t put a dead dog in that place!!!!