Highmark Home Health, Inc - West Covina Home Health Care Agency

Measure Name

How often the home health team began their patients care in a timely manner

How often the home health team taught patients (or their family caregivers) about their drugs

How often the home health team checked patients risk of falling

How often the home health team checked patients for depression

How often the home health team determined whether patients received a flu shot

How often the home health team determined whether their patients received pneumonia shot

With diabetes, how often the home health team got doctors orders, gave foot care

How often the home health team checked patients for pain

How often the home health team treated their patients pain

How often the home health team treated heart failure symptoms

How often the home health team took doctor-ordered action to prevent pressure sores

How often the home health team included treatments to prevent pressure sores in the plan of care

How often the home health team checked patients for the risk of developing pressure sores

How often patients got better at walking or moving around

How often patients got better at getting in and out of bed

How often patients got better at bathing

How often patients had less pain when moving around

How often patients breathing improved

How often patients wounds improved or healed after an operation

How often patients got better at taking their drugs correctly by mouth

How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted

How often home health patients had to be admitted to the hospital

General Footnote

Percent of patients who reported that their home health team gave care in a professional way

Percent of patients who reported that their home health team communicated well with them

Percent of patients who reported that their home health team discussed medicines, pain,and home safety with them

Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family

The number of surveys on which the experience of care measures are based

Footnote for number of completed surveys – Cautionary message when the number of surveys is small, or explanation if no surveys were completed