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Home Health Agency

Heritage Home Health And Hospice

5070 Kinsey Dr Tyler, TX 75703

Call (903) 218-6870 Directions

About Heritage Home Health And Hospice

"Love, dignity and respect are the very foundation of Heritage Home Health and Hospice. These principles help us ensure the care we provide is always centered on our patient and their family. It is our belief that caring for patients is a mission instilled in the hearts of those who choose a life of serving others. We sincerely cherish the time we spend with the patients and families who give us the opportunity to care for them, and it is our promise that our staff and caregivers share this philosophy. That is the Heritage Way."

Services & amenities

Skilled nursingPhysical therapyOccupational therapySpeech therapyMedical social servicesHome health aides

Quality measures

From CMS Care Compare — patient outcome and process quality measures reported by the agency. Showing highlights; percentages are of patient episodes.

Timely, informed care

Began patients' care in a timely manner 94%
National average: 92% · at or above average
Taught patients or caregivers about their drugs 85%
National average: 93% · below average
Checked patients' risk of falling 100%
National average: 98% · at or above average

Managing symptoms & prevention

Checked and treated patients' pain 100%
National average: 98% · at or above average
Treated heart failure symptoms 0%
National average: 98% · below average
Took action to prevent pressure sores 99%
National average: 96% · at or above average
View all 28 measures
Checked patients for pain
100%National average: 99%
Checked patients for depression
99%National average: 98%
Determined whether patients received a flu shot
85%National average: 72%
Determined whether patients received a pneumococcal vaccine
86%National average: 72%
Provided diabetes care including foot care and education
96%National average: 94%
Included treatments to prevent pressure sores in the plan of care
100%National average: 98%
Checked patients for the risk of developing pressure sores
100%National average: 99%
Patients got better at walking or moving around
68%National average: 63%
Patients got better at getting in and out of bed
55%National average: 58%
Patients got better at bathing
69%National average: 68%
Patients had less pain when moving around
66%National average: 68%
Patients' breathing improved
66%National average: 65%
Patients' wounds improved or healed after an operation
90%National average: 89%
Patients got better at taking their drugs correctly by mouth
49%National average: 52%
Patients needed urgent, unplanned care in the ER (lower is better)
12%National average: 12%
Patients had to be admitted to the hospital (lower is better)
14%National average: 16%
Patients who said the team gave care in a professional way
89%National average: 88%
Patients who said the team communicated well
88%National average: 85%
Patients who said the team discussed medicines, pain, and home safety
85%National average: 84%
Patients who rated this agency 9 or 10 out of 10
85%National average: 84%
Patients who would definitely recommend this agency
86%National average: 79%
Completed patient experience surveys
213

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